AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Smart solutions are changing how businesses operate. They make processes better, save time, and cut costs. Companies that use ...

These short and wildly effective customer service improvement steps will set you well on your way toward becoming "the Ritz-Carlton of Industry X" or "the Zappos of Industry Y." The customer ...

By corporate America's (sometimes dubious) telling, AI is basically the answer to everything, including customer service. Businesses say it's the way to unlock efficiencies and improve customer ...

How we use your information depends on the product and service that you use and your ... management or data aggregation. Develop and improve features of our offerings. Gear advertisements and ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

It is an admitted fact by bankers themselves that they are struggling to mobilize deposits which has created a credit deposit mismatch and unless they reorient a new marketing strategy particularly ...

The nuisance that is the customer service AI chatbot is about to get a reckoning. Consumer choice group Which? has issued a call for telecom companies to improve their customer services ...