These businesses can cater to individuals — personal service businesses may target homeowners, tourists and families — or ...

Consumers value first-contact resolution and knowledgeable agents significantly more than customer experience leaders, a ...

Explore AI-powered SaaS ideas designed to solve niche problems and generate recurring revenue for solo entrepreneurs.

North Star is committed to involving its staff in generating ideas for how technology can be used to boost efficiency and improve customer service, and the idea for the robot barista came from an ...

Concentrix Corporation’s CNXC share price has surged by 42.38%, which has investors questioning if this is right time to sell ...

Learn more about whether AppFolio, Inc. or Freshworks Inc. is a better investment based on AAII's A+ Investor grades, which ...

Explore the four types of innovation – disruptive, incremental, architectural, and radical – and how they solve business ...

Enhanced deli section, expanded food options, stunning bi-level space are part of new DeCicco & Sons in Sleepy Hollow.

As a business owner, you’re likely always looking for ways to work smarter and improve processes and efficiencies.

We continue our series of features on the evolution of the Extime Paris concept with a look at the role of the recently-established Extime Campus in driving customer service standards across Groupe ...

Current and former youth apprentices of the PAYA Youth Council will design and implement projects focused on making ...