Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and ...

Navigating air travel can sometimes be stressful, but JetBlue's customer service aims to make your experience as smoot ...

With offices closing and staff dismissed, Social Security is likely to put your call on hold — for a long, long time.

The company says the planned job losses reflect declining call volumes as customers increasingly use digital technology to ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

AI-enabled conversational agents (CAs) are transforming customer service by enhancing job identity and organizational ...

Sky, which is owned by US media giant Comcast, plans to close three of its 10 call centres, located in central Leeds, ...

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Looking for a new career or just something part-time for some quick cash? Here are 8 Valley companies hiring NOW! For more ...

Mohamed Rashid Ahmad, 70, was stationed at the checkpoint and tasked to assist passengers with their arrival cards.

AI agents are the next frontier of AI assistants, going beyond answering questions to performing tasks. Qualtrics is ...

Webex Calling, Cisco’s cloud-based phone system, is receiving new AI features as well. The company today previewed an ...