Whether you're dealing with booking changes, cancellations, or refunds, Priceline customer service offers multiple ways to ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would ...

FILE--In an Aug. 30, 2012 file photo people walk past chestnut trees and graves at Pere Lachaise cemetery in Paris. It seems ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

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Sky, which is owned by US media giant Comcast, plans to close three of its 10 call centres, located in central Leeds, ...

The Wisconsin BBB says consumers should be aware of fake customer support accounts when posting on social media.

Generative AI’s capabilities have even extended further, allowing for customization of some product designs and virtual ...

Indian consumers are not hesitant to act when faced with poor service: 89% said they would switch to another brand, and 84% ...