The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Generative AI’s capabilities have even extended further, allowing for customization of some product designs and virtual ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

In December 2021, a White House executive order aimed to enhance federal service delivery. Over two years later, we'll ...

Olson Homes and Tim Lewis Communities receive top honors with ‘The Eliant,' and Curtis Woolsey of Stylecraft Texas named ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

NICE (Nasdaq: NICE) and Deloitte Digital today announced an alliance developed to transform customer service by offering ...

Zendesk also announces the Employee Service Suite, an intelligent solution that transforms employee service LAS VEGAS, /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered service, announced ...

AI and chatbots fail to reduce customer service wait times, leading to 15 billion hours wasted by Indian consumers.

After serving for nearly 18 months as the Department of Defense’s first-ever customer experience officer in the Office of the ...

A new report reveals Indian consumers spent 15 billion hours waiting for customer service in 2024, despite AI advancements.