You can’t fix the system alone, but you can push back. Here are six ways to respond when you’re stuck in sludge. If it’s a ...

The agency, which provides benefits to roughly 70 million people, said late Monday it reduced the average speed of answering a call on its 800-number to 13 minutes, a 35% reduction compared to this ...

How to Increase Sales Through Customer Service. Excellent customer service can result in repeat business and word-of-mouth referrals. A 2011 American Express survey found that 70 percent of ...

The technology of service-oriented architecture (SOA) and Web service provides a promising method to rapidly develop the distributed interoperable system for E-commerce applications at low cost. Due ...

Global Media Warns of Escalation as U.S. Bombs Iran Nuclear Sites Trump’s bunker-buster strikes dominate weekend headlines as international outlets question U.S. claims and brace for Iranian ...

Client concern escalation process: Canadian Armed Forces The goal of the Government of Canada Pension Centre is to ensure that members of the Canadian Armed Forces (CAF) pension plans, which are ...

ROCHESTER, N.Y. (WROC) — The New York State Public Service Commission announced Thursday that RG&E and NYSEG failed to meet 2024 customer service standards, resulting in a combined $20 million … ...

The New York State Department of Motor Vehicles is rolling out a new online consumer complaint form for issues with repair shops, auto dealers, and inspection stations. The goal of the new process … ...