Hang Up Your Age-Old Stereotypes: Gen-Z Is On The Phone For Customer Service Needs
For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.
ahajournals.org16d
Abstract WP74: Streamlined Data Management and Escalation Process for Stroke Team Performance Improvement Initiatives Using SharePoint™
Background: Efficient data management and escalation processes are crucial for facilitating continuous improvement initiatives. Stroke care necessitates quick identification of opportunities for ...
Harvard Business Review22d
How AI Is Changing the ROI of Customer Service
Traditionally, scaling customer service alongside business growth has been a tricky balance to strike. To meet rising demand, the only real option was to add more and more head count to your support ...
Starbucks is training staff on how to de-escalate conflict with people who aren't buying anything as it rolls back its open-door policy
In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't bought anything.
Bloomberg L.P.23d
Commerzbank Calls UniCredit Move ‘Hostile’ in Escalation
Commerzbank AG stepped up its rhetoric against the approach from UniCredit SpA, further complicating the situation for the Italian lender. UniCredit’s strategy of buying and expanding a stake in ...
USA Today23d
Which companies have the best customer service? Amazon, Shein, Costco among top-rated brands
Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...
Asia Society24d
China’s Views on Escalation and Crisis Management and Implications for the United States
Given these tensions, particularly between China and the United States, it is instructive to examine how PRC strategists view crisis management and escalation to discern how China may approach a ...
The Jerusalem Post Blogs26d
Al-Qassam spokesman calls for ‘West Bank escalation’ following ceasefire agreement
In a pre-recorded speech delivered through Hamas’s outlets, Al-Jazeera, spokesperson Abu Obeida also lauded Iran and its proxies and warned against attempts to integrate Israel in the region. A ...