It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

WP Engine is a managed WordPress hosting company that powers many big websites. Find out if it should power yours, too.

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Despite AI agents and chatbots increasingly becoming a part and parcel of customer service, they have yet to significantly ...

Scammers are creating fake customer service accounts on social media to steal personal information, warns the Better Business ...

Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents.  Jotform found its roots as an online form builder that gave businesses and ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

For this, login to your dashboard and go to Agents > All Agents ... You can automate customer service in many ways, such as by automating email responses or using AI chatbots.