It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

WP Engine is a managed WordPress hosting company that powers many big websites. Find out if it should power yours, too.

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Web browsers are essential to many people's workflow, but there are ways you can make your browsers even more useful by integrating productivity dashboards. These dashboards allow you to customize ...

Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...