Comptroller Thomas DiNapoli's analysis shows how the MTA must be more precise in service expansion and changes.

Middle Class Tax Refund had problems with customer service and fraud, audit finds. A report by the California State Auditor is critical of the state's program to give stimulus money to Californians.

The IRS released details Thursday on how it plans to spend $80 billion on improved operations, pledging to hire more customer service representatives and audit more wealthy taxpayers.. Some ...

PROVIDENCE – A recently filed audit of Providence Municipal Court found an array of headaches for constituents dealing with traffic tickets, apparently caused by employees of a customer-service ...

Hundreds of new team members have been added, less than one percent of the 3 million bills issued require any adjustments, and customer service has slashed wait times to less than 30 seconds.

The evidence suggests that if accounting firms report their audit employee turnover, it could give investors, regulators and ...

With just over 15,000 customer service representatives and over 24,000 IRS employees working on enforcement, it’s clear where Congress should focus resources. Still, Democrats voted no.

The audit reported that Avangrid had issues with how it handled invoices, and notes it doesn’t have appropriate controls for customer service outsourcing, among other things.

As the industry navigates evolving trade patterns, commitment to an exceptional customer experience has never been more ...

The IRS released details Thursday on how it plans to spend $80 billion on improved operations, pledging to hire more customer service representatives and audit more wealthy taxpayers. Some ...

An audit says the Motor Vehicle Division needs to improve wait times and customer service. ... data showed that 118,000 people statewide waited more than an hour for service, according to the audit.

An audit of U.S. Postal Service delivery and customer service found residents of Colorado mountain towns experienced significantly lower on-time performance, especially for package deliveries ...