As the industry navigates evolving trade patterns, commitment to an exceptional customer experience has never been more ...

Comptroller Thomas DiNapoli's analysis shows how the MTA must be more precise in service expansion and changes.

Most retail leaders do not expect their customer service scripts to carry legal consequences. After all, they are meant to be ...

The MTA’s claims that it boosted Long Island Rail Road service by more than 40% with the launch of the Grand Central Madison station is being derailed by a new state audit.

The evidence suggests that if accounting firms report their audit employee turnover, it could give investors, regulators and ...

A new audit by the office of State Comptroller Thomas DiNapoli calls into question the MTA’s assertion it boosted LIRR service levels by more than 40% with the opening of Grand Central Madison.

The newly released audit reveals more than 100,000 pieces of mail were delayed at the Gardiner Lane processing and distribution facility — some dating back to January 2:45 ...

HM Revenue and Customs (HMRC) aims to spend big on customer service, hoping to move to a modern technology platform to improve customer support. The department went out to tender for a customer ...

The audit reported that Avangrid had issues with how it handled invoices, and notes it doesn’t have appropriate controls for customer service outsourcing, among other things.

The audit, which includes nearly 130 recommendations, highlights asset management, customer service outsourcing and cybersecurity concerns.

To assess the MVD's customer-service practices, auditors examined data from 2011 through 2014, conducted four site visits to MVD offices, interviewed an undisclosed number of customers and ...

The audit uncovered several deficiencies at every location, including delayed mail, scanning mistakes, poor recordkeeping, and internal tracking problems.