The IRS released details Thursday on how it plans to spend $80 billion on improved operations, pledging to hire more customer service representatives and audit more wealthy taxpayers. Some ...

Complaints from various Louisiana state departments spurred a review of the Office of Technology Services (OTS) by the Legislative Auditor, but CIO Richard “Dickie” Howze feels that the audit’s scope ...

An internal audit of Beaumont's water customer service department found multiple flaws and an outdated system in place.

PROVIDENCE – A recently filed audit of Providence Municipal Court found an array of headaches for constituents dealing with traffic tickets, apparently caused by employees of a customer-service vendor ...

ROCHESTER, N.Y. – The independent audit of RG&E and NYSEG is complete and it backs up years’ worth of News10NBC investigative reporting about major billing issues and customer service problems at the ...

Understanding and enhancing customer experience (CX) is not just an opportunity for today’s customer-centric businesses — it’s a necessity. But how does a business know if it’s actually ready to take ...

You are able to gift 5 more articles this month. Anyone can access the link you share with no account required. Learn more. A group hired to investigate complaints about significant increases in the ...

NEW YORK STATE, (WETM) — New York State Electric & Gas Corporation (NYSEG) along with Rochester Gas and Electric Corporation (RG&E), both owned by Avangrid, were found to have possibly violated ...

WASHINGTON — The Internal Revenue Service announced a plan to transform the agency and improve service for taxpayers over the next decade on Wednesday. The agency submitted a 150-page Strategic ...

Friday the House of Representatives is meeting in an unprecedented mid-August session to consider legislation Democrats have dubbed the "Inflation Reduction Act." Economists agree this massive ...

CMP now is attempting to move on from the controversy. It took out a full-page newspaper ad in the Portland Press Herald on Dec. 23, to highlight the audit findings that bills are accurate and the ...

Customer experience audits are getting better, but marketers aren’t taking advantage of continuous optimization of customer experience. Customer experience is the key for companies to stay competitive ...