The IRS released details Thursday on how it plans to spend $80 billion on improved operations, pledging to hire more customer service representatives and audit more wealthy taxpayers.. Some ...

Middle Class Tax Refund had problems with customer service and fraud, audit finds. A report by the California State Auditor is critical of the state's program to give stimulus money to Californians.

With just over 15,000 customer service representatives and over 24,000 IRS employees working on enforcement, it’s clear where Congress should focus resources. Still, Democrats voted no.

The IRS released details Thursday on how it plans to spend $80 billion on improved operations, pledging to hire more customer service representatives and audit more wealthy taxpayers. Some ...

Hundreds of new team members have been added, less than one percent of the 3 million bills issued require any adjustments, and customer service has slashed wait times to less than 30 seconds.

The audit reported that Avangrid had issues with how it handled invoices, and notes it doesn’t have appropriate controls for customer service outsourcing, among other things.

A new audit has identified difficulties in hiring and retaining personnel as being the biggest challenge impacting Postal Service mail delivery and customer service in Colorado mountain towns, and ...

An audit of U.S. Postal Service delivery and customer service found residents of Colorado mountain towns experienced significantly lower on-time performance, especially for package deliveries ...