The IRS released details Thursday on how it plans to spend $80 billion on improved operations, pledging to hire more customer service representatives and audit more wealthy taxpayers. Some ...

Complaints from various Louisiana state departments spurred a review of the Office of Technology Services (OTS) by the Legislative Auditor, but CIO Richard “Dickie” Howze feels that the audit’s scope ...

CMP now is attempting to move on from the controversy. It took out a full-page newspaper ad in the Portland Press Herald on Dec. 23, to highlight the audit findings that bills are accurate and the ...

ROCHESTER, N.Y. – The independent audit of RG&E and NYSEG is complete and it backs up years’ worth of News10NBC investigative reporting about major billing issues and customer service problems at the ...

Transit Systems NSW has retained the highest CSIA accreditation for customer service, marking five years of excellence across ...

CHARLESTON, W.Va. –The Public Service Commission of West Virginia has ordered two major electric utilities to undergo an independent audit of the reliability of their customer service. Appalachian ...

A new audit has identified difficulties in hiring and retaining personnel as being the biggest challenge impacting Postal Service mail delivery and customer service in Colorado mountain towns, and ...

Proof of disrupted and delayed mail delivery in the Baltimore area came Tuesday in the form of a 26-page audit. A U.S. Postal Service inspector general's audit, requested by members of Maryland's ...