Customer experience audits are getting better, but marketers aren’t taking advantage of continuous optimization of customer experience. Customer experience is the key for companies to stay competitive ...

The IRS released details Thursday on how it plans to spend $80 billion on improved operations, pledging to hire more customer service representatives and audit more wealthy taxpayers. Some ...

You are able to gift 5 more articles this month. Anyone can access the link you share with no account required. Learn more. A group hired to investigate complaints about significant increases in the ...

WASHINGTON — The Internal Revenue Service announced a plan to transform the agency and improve service for taxpayers over the next decade on Wednesday. The agency submitted a 150-page Strategic ...

ROCHESTER, N.Y. – The independent audit of RG&E and NYSEG is complete and it backs up years’ worth of News10NBC investigative reporting about major billing issues and customer service problems at the ...

Complaints from various Louisiana state departments spurred a review of the Office of Technology Services (OTS) by the Legislative Auditor, but CIO Richard “Dickie” Howze feels that the audit’s scope ...

CMP now is attempting to move on from the controversy. It took out a full-page newspaper ad in the Portland Press Herald on Dec. 23, to highlight the audit findings that bills are accurate and the ...

A new audit has identified difficulties in hiring and retaining personnel as being the biggest challenge impacting Postal Service mail delivery and customer service in Colorado mountain towns, and ...