The IRS released details Thursday on how it plans to spend $80 billion on improved operations, pledging to hire more customer service representatives and audit more wealthy taxpayers. Some ...

An internal audit of Beaumont's water customer service department found multiple flaws and an outdated system in place.

Understanding and enhancing customer experience (CX) is not just an opportunity for today’s customer-centric businesses — it’s a necessity. But how does a business know if it’s actually ready to take ...

ROCHESTER, N.Y. – The independent audit of RG&E and NYSEG is complete and it backs up years’ worth of News10NBC investigative reporting about major billing issues and customer service problems at the ...

Customer experience audits are getting better, but marketers aren’t taking advantage of continuous optimization of customer experience. Customer experience is the key for companies to stay competitive ...

PROVIDENCE – A recently filed audit of Providence Municipal Court found an array of headaches for constituents dealing with traffic tickets, apparently caused by employees of a customer-service vendor ...

You are able to gift 5 more articles this month. Anyone can access the link you share with no account required. Learn more. A group hired to investigate complaints about significant increases in the ...

NEW YORK STATE, (WETM) — New York State Electric & Gas Corporation (NYSEG) along with Rochester Gas and Electric Corporation (RG&E), both owned by Avangrid, were found to have possibly violated ...

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RICHMOND, Va. -- A recent audit of Richmond's Finance Department revealed deficient customer service, poor management, and unorganized accounting of taxpayer documents. Through a public records ...

PITT COUNTY, N.C. (WITN) - The findings from two DMV audits released Monday by the North Carolina State Auditor’s Office have multiple people waiting at the DMV in Pitt County disappointed. The two ...