The IRS released details Thursday on how it plans to spend $80 billion on improved operations, pledging to hire more customer service representatives and audit more wealthy taxpayers. Some ...
PROVIDENCE – A recently filed audit of Providence Municipal Court found an array of headaches for constituents dealing with traffic tickets, apparently caused by employees of a customer-service vendor ...
Understanding and enhancing customer experience (CX) is not just an opportunity for today’s customer-centric businesses — it’s a necessity. But how does a business know if it’s actually ready to take ...
ROCHESTER, N.Y. – The independent audit of RG&E and NYSEG is complete and it backs up years’ worth of News10NBC investigative reporting about major billing issues and customer service problems at the ...
RICHMOND, Va. -- A recent audit of Richmond's Finance Department revealed deficient customer service, poor management, and unorganized accounting of taxpayer documents. Through a public records ...
An internal audit of Beaumont's water customer service department found multiple flaws and an outdated system in place.
Customer experience audits are getting better, but marketers aren’t taking advantage of continuous optimization of customer experience. Customer experience is the key for companies to stay competitive ...
PITT COUNTY, N.C. (WITN) - The findings from two DMV audits released Monday by the North Carolina State Auditor’s Office have multiple people waiting at the DMV in Pitt County disappointed. The two ...
You are able to gift 5 more articles this month. Anyone can access the link you share with no account required. Learn more. An error has occurred. Please try again ...
Many digital banking platforms are in urgent need of updating. Banks know that changes are needed, and their customers are also demanding and waiting for this. However, not every financial institution ...
'I felt like we were being extorted': Customer says Oracle tried to strong-arm him into a cloud sale
We just received a detailed report from a longtime Oracle customer claiming that Oracle used some ugly tactics to sell its cloud and other products the customer didn't want. This is one person's ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback