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Jodie BryantEnterprise Account ExecutiveZenarate AI is transforming customer service, from the first interaction a customer ...

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Virgin Media, one of the country’s biggest TV, internet and phone service providers, financially incentivises its agents to ...

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Virgin Media O2 chief executive Lutz Schüler has admitted the company has more work to do in some areas of customer service.

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As part of ongoing efforts to repurpose waste and connect with communities, Emirates has recently distributed more than ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...