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Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Germany has dozens of dialects, formal and informal speech variations and industry-specific terminology that AI models must ...

Agentic” is the biggest buzzword in Silicon Valley, but tech companies and enterprises lack a common understanding of its ...

Adobe Experience Platform Agent Orchestrator and a suite of purpose-built customer experience agents are coming soon, Adobe ...

The evolving CCaaS market is redefining customer interactions, demanding a strategic reimagining of engagement.

Deadhead - Any airline employee who, usually, takes an unoccupied seat to be transported to his or her next assignment. Demo ...

Since Trump took office, there have been numerous incidents of foreign tourists being stopped at U.S. border crossings and ...

Alibaba Group Holding Ltd. followed suit with its own AI agents and reasoning model upgrade ... known as the world’s biggest meal-delivery service — announced it was splashing out billions ...