It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Open a card that waives the first year's annual fee. Some credit cards waive the annual fee for the first year so customers ...

Physical store purchase volume is decreasing as shopping spreads across a growing array of digital channels. Despite this, in ...

Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...

Adobe Experience Platform Agent Orchestrator and a suite of purpose-built customer experience agents are coming soon, Adobe ...

As its annual Relate conference kicks off in Las Vegas, customer service specialist Zendesk has launched a raft of new ...

After implementing the GPTBots AI customer service solution, Company F achieved remarkable improvements in key performance indicators. Average Response Time Reduced by 90%: Response time is now 15 ...

One area that may drastically improve consumers’ satisfaction with customer service: AI-powered bots that can act as a ...

Now Time magazine reported that we are living in “The Golden Age of Scams.” Duh. Over the course of the next three years, I ...

The woman claimed her order from Zomato was supposed to arrive in 30 minutes, but took an hour to be delivered.