It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

For Jenesys [1] co-founder and CEO Nicolai Thomson, the latest wave of artificial intelligence (AI) marks the point at which the relationship ...

Open a card that waives the first year's annual fee. Some credit cards waive the annual fee for the first year so customers ...

BOSTON, March 31, 2025 (GLOBE NEWSWIRE) -- Rate, a leader in fintech mortgage solutions, reinforces its dedication to expanding homeownership access by hosting RateUniversity Boston, a free first-time ...

Physical store purchase volume is decreasing as shopping spreads across a growing array of digital channels. Despite this, in ...

In my experience as a check-in agent at one of the busiest airports in the word, I've had a lot of good and bad encounters.

Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...

A personal finance expert has warned taxpayers to be alert as he shared a warning on TikTok about saving money in bank ...

Adobe Experience Platform Agent Orchestrator and a suite of purpose-built customer experience agents are coming soon, Adobe ...

As its annual Relate conference kicks off in Las Vegas, customer service specialist Zendesk has launched a raft of new ...

Bolt Services UK Limited offers on-demand private-hire services, which are ordered and paid for by customers via a smartphone ...