Because of this, Gupta was looking for a customer service platform and partner that could scale with PhonePe’s rapid growth. PhonePe has integrated Freshworks’ Freddy AI Agent into its support ...

Observe.AI’s VoiceAI agents are built to handle a wide range of customer service inquiries, from frequently asked questions to more complex, multi-step conversations. They are built atop a ...

(Representational image) An injured delivery agent was forced ... to him and the customer had the "do not call" option activated on the app. In a Reddit post titled, "Felt Bad for the Delivery ...

Meta announced advancements in business AI—including the customer service AI agent that will make purchases and can respond to voice prompts from a user—at a conference Tuesday morning.

Photo Illustration: WSJ The federal agency that administers Social Security benefits is facing a customer-service mess. The Social Security Administration is cutting staff, restricting what ...

Given his new startup is building a customer service AI agent, you’d expect Taylor to be evangelical about the tech’s potential. And he did not disappoint: “I am more excited about large ...

First use cases put AI agents to work to autonomously solve some of the most common, labor-intensive workflows in customer service and network operations Built on NVIDIA AI, ServiceNow’s ...

A "suicidal individual" traveling from Indiana was shot and wounded in an "armed confrontation" in Washington, D.C., when he allegedly pulled a gun on Secret Service agents near the White House.

brand-centered agent experiences that draw on a company’s unique brand attributes and customer data—creating a brand concierge experience personalized for every customer.

The upcoming service is called Churp — a reference to Titmouse’s production card, which features an animated titmouse saying the word “chirp,” usually in the voice of one of the cartoon ...

HYDERABAD: A bureaucrat’s journey through cartoons may seem an unusual path, but then, civil service isn’t all about files and policies. Some find satire between the paperwork. And he did ...