Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

The following explores the ins and outs of real-time analytics and presents a few best practices that can help companies use ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Are You Properly Managing Your Non-Human Identities? Modern organizations are continually interacting with an ever-growing number of machines, applications, and devices, often through cloud-based ...

In this news, Exotel partners with Knowmax to revolutionize customer experience by integrating AI-driven knowledge management, boosting agent efficiency.

Hemant Bodke works in this dynamic and transformative space, using his expertise as a Java developer to drive innovation in ...

No railroads landed on the Wall Street Journal’s ranking of the 250 best-managed companies of 2024. The annual Management Top ...

Ajman Bank has successfully passed the ISO 9001:2015 and ISO 10002:2018 Surveillance-2 Audit conducted by TÜV on December 31, ...

Powersports Business is proud to highlight the 2024 Best In Class winners. These dealerships are recognized for exceptional ...

Situm, a leader in indoor positioning and wayfinding technology for a decade, and HappyOrNot®, a global leader in customer and employee experience management solutions, have signed a strategic ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

The Robust Design method, also called the Taguchi Method, pioneered by Dr. Genichi Taguchi, greatly improves engineering ...