Murugasu, U. and Subbarao, A. (2025) Customizing Customer Experience: A Systematic Review of Digital Personality in Telecommunications. Open Journal of Business and Management, 13, 1449-1479. doi: ...

Hexagon, the global leader in precision technologies at any scale, has been awarded the IDC SaaS Customer Satisfaction Award for Enterprise Asset Management (EAM). Hexagon believes this prestigious ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

20 March 2025 — Tire traction and handling satisfaction declines seven points to 803 (on a 1,000-point scale) from 2024, the biggest year-over-year decline of any factor, according to the J.D. Power ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Modern consumers expect personalized experiences, and businesses striving to meet these expectations are turning to ...

Embedded lending’s alignment with modern SMB demands allows it to create a robust loyalty loop – from acquisition by promising a value-added, point-of-need service that puts them first to retention by ...

The unveiling of the sleek, modernised space comes as part of Flow’s ongoing commitment to improving customer interactions and follows the recent launch of its Customer Loyalty Movement—an ...

particularly if we're lulled into satisfaction thanks to predictable performance that is good enough. The zoo map always notes areas under renovation or construction. Those areas are great reminders ...