Murugasu, U. and Subbarao, A. (2025) Customizing Customer Experience: A Systematic Review of Digital Personality in Telecommunications. Open Journal of Business and Management, 13, 1449-1479. doi: ...

Hexagon, the global leader in precision technologies at any scale, has been awarded the IDC SaaS Customer Satisfaction Award for Enterprise Asset Management (EAM). Hexagon believes this prestigious ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Modern consumers expect personalized experiences, and businesses striving to meet these expectations are turning to ...

Embedded lending’s alignment with modern SMB demands allows it to create a robust loyalty loop – from acquisition by promising a value-added, point-of-need service that puts them first to retention by ...

The unveiling of the sleek, modernised space comes as part of Flow’s ongoing commitment to improving customer interactions and follows the recent launch of its Customer Loyalty Movement—an ...

IT white papers, webcasts, case studies, and much more - all free to registered TechRepublic members. Improve your organization’s security with these guidelines for the secure configuration and ...

Risk Disclosure: Trading in financial instruments and/or cryptocurrencies involves high risks including the risk of losing some, or all, of your investment amount, and may not be suitable for all ...

Bring your ideas to life with powerful Visio flowchart creator features. Use basic shapes, stencils, and templates to turn information into effective workflows and processes. Basic network diagrams ...