Whether it be hockey, collegiate softball at Ohio State, fitness, lifestyle or food, central Ohio has plenty of fame in the ...

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Most customer service chatbots respond to written communication, such as social media messaging and customer service instant messaging built into a company's website.

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Tortas Manantial is a cautionary tale for all Hispanic-owned businesses. Unapologetically wearing a MAGA hat on social media ...

Sprinklr's Pattabhiraman shares why unified customer experience management is marketing’s new frontier and how brands can ...

Barstool Sports’ Dave Portnoy addressed a viral video of a fight at a pizza joint after a number of social media users ...

Bad reviews can undermine your brand and hurt your revenue. Learn how to turn things around and transform harmful feedback into a bottom-line boost for your business.

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Discover 12 powerful digital marketing strategies that are transforming businesses in 2025. From AI personalization to ...

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