Just like strong personal relationships, lasting business success is built on trust, loyalty, and meaningful engagement.

Transform insights into action: A VoC program is only as effective as the actions it inspires. Brands must leverage real ...

From deals and omnichannel marketing to gamification and promotional offers, here are several proven customer retention ...

AI is significantly impacting the insurance industry, improving efficiency, accuracy, and customer experience across various ...

A big chain may have lower prices, but it can’t replicate the relationships that small businesses like yours are able to build with their customers. Plus, a well-structured closed-loop card program ...

The right pricing strategy can also be an effective customer retention strategy.

Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

The Trade Desk exceeded earnings expectations, but revenue fell short of estimates due to challenges in the advertising ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

Swiggy has increased customer acquisition efforts, leading to a rise in performance and brand marketing costs, a trend ...

Direct customer feedback is the best indicator of a company’s overall performance. When you actively engage with your customers, you quickly learn of their likes and dislikes, which gives you the ...