Understanding your ideal customers requires continuous research, segmentation, behavior analysis, and relationship-building.

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

In a press release, the Federal Trade Commission recently announced it is sending more than $934,000 in refunds to consumers ...

In the drama over the choice of PURA leadership, policymakers and some media have allowed themselves to get swept up in an ...

Discover why some stores still require a signature for credit card purchases, and how technology is changing the need for ...

Electricity provider Origin Energy has been ordered to pay more than $17.6m in penalties for breaching its obligations to ...

Companies that focus on long-term partnerships instead of one-off transactions are better able to build a scalable revenue ...

Human beings, with all that they bring to this complex relationship between the interrelated parts of the system, will make ...

Choosing the best AC in India requires careful consideration of features, energy efficiency, and performance, and one easy ...

KT Mmobile announced on the 20th that it will apply its 'artificial intelligence (AI) automated activation' service to ...

Bench customers say they're being required to pay for services they already paid for. Bench's new owners deny it.

PNM has announced they will be hosting a bill assistance event to help provide eligible customers with support and resources ...