Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

"[It] showed me how proud he was of me—how much he wanted to see me every day," Xyza told Newsweek. "For a guy who isn’t usually the sentimental type, that’s a big thing." Dozens more USAID ...

Sources within the federal government tell WIRED that the highest ranks of the Office of Personnel Management (OPM)—essentially the human resources function for the entire federal government ...

Sony Pictures Television has named former Disney executive Jennifer Rogers Doyle as its new executive vice president of franchise management. Based in the studio’s Culver City lot, Rogers Doyle ...

Photo by Davidoff Studios/Getty Images Donald Trump and Melania Knauss on a date night in New York City Donald Trump and Melania Knauss attend the T Management party at Pangea in New York City on ...

a customer relationship management platform for businesses. This story was updated because an earlier version included an inaccuracy. Are you on the list? Claim your award here and learn how we ...

It facilitates the sharing of customer information across teams to ensure a unified approach to customer relationship management. Interaction Management: Tracks interactions across multiple channels, ...