AI is accelerating the evolution of customer relationship management (CRM), with agentic AI, a shift to targeted use cases, and workforce realignments on the horizon. AI has the potential to ...

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This story is part of your SHN+ subscription Senior living operators have prepared for the baby boomers’ arrival for decades ...

For retailers looking to boost customer engagement and foster long-term loyalty, managing the Rule of 7 with positionless marketing helps brands execute this strategy efficiently.

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To maintain seamless customer experiences, Chase explains their transition to a modern, always-on ecosystem that scales with customer demand.

By Hannah Dailey There’s nothing casual about Chappell Roan‘s current relationship status. While guesting on the new episode of Call Her Daddy posted Wednesday (March 26), the pop star ...

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After much speculation, it's finally confirmed: Chappell Roan is officially dating and giving us a rare glimpse into her relationship. Appearing on a new episode of the Call Her Daddy podcast with ...

To help organizations accomplish these goals and deliver better business outcomes, Microsoft Dynamics 365 brings together a complete customer relationship management (CRM) platform driven by our ...