B2B companies with channel sales models Partner program managers RevOps and sales enablement leaders Salesforce ...

The wealth management landscape in Hong Kong is undergoing profound change. Once defined by close alignment with traditional private banking structures, the region’s independent wealth segment is now ...

The customer, the company and the staff. A cliché yes, but the team has got to be rowing in the same direction. Alignment between Sales and Ops isn’t a soft skill. It’s a business advantage.

The department is on the hunt for customer relationship management system and contact centre as a service suppliers, following criticism of its customer service.

In today’s dynamic financial landscape, banks that succeed are those that truly understand the voice of the customer.

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker ...

Learn SRM strategies, challenges, and future trends to build strong supplier relationships in today’s evolving supply chain landscape.

As with any other skill, focusing on specific principles and practices can improve your relationship management skills. This will create stronger alignment between both sides and a framework that ...

At Bounteous, Customer Relationship Management is a True Team Effort Like a team of rowers, Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight customer benefits in your ads.

Cross-functional alignment, Krishnaswami says, can make the entire business much leaner. Training, of course, is critical to help employees understand how to use systems and to ensure that they’re ...