Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

Staying connected with customers without overwhelming them is tricky to balance. Over-engagement, such as too many untargeted ...

HubSpot reported strong quarterly earnings, outpacing both management's guidance and analyst estimates. It was driven by impressive revenue growth and enhanced platform capabilities.

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight customer benefits in your ads.

a customer relationship management platform for businesses. This story was updated because an earlier version included an inaccuracy. Are you on the list? Claim your award here and learn how we ...

8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced the 8x8 Aftersale Assist ™ solution ...

As for the industry, there are three primary roles in banks - customer-facing roles like sales and relationship management, operational roles like branch or regional operations, and analytics ...

Today’s B2B brands are bringing a more human and often light-hearted approach to their strategies – and breathing new life into customer relationships. Many B2B brands operate in highly ...