It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Amid broader market volatility, Computer Software industry participants like Microsoft (MSFT), Open Text (OTEX) and ACI Worldwide (ACIW) are set to gain from steady digital transformation and strong a ...

Zendesk also announces the Employee Service Suite, an intelligent solution that transforms employee service LAS VEGAS, /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered service, announced ...

To maintain seamless customer experiences, Chase explains their transition to a modern, always-on ecosystem that scales with customer demand.

Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Forrester Research has named Pega a Leader in The Forrester Wave TM: Customer Relationship Management (CRM) ...

The best CRM software for small businesses combines affordability, scalability, and customer management. These are ZDNET's ...

Key questions to answer before you get started with customer success software. Considering customer success software for your ...

If you're looking for the best CRM software on the market, we have you covered. These options can help your team manage ...

SAN FRANCISCO, March 11, 2025 (GLOBE NEWSWIRE) -- Press Ranger, the AI-powered media database designed to democratize public relations, has been named the #1 Best PR Software for 2025 by SaaS ...

Discover the best personal CRM tools to manage your relationships and boost productivity effortlessly. Compare and explore your options today.

A man shared a bitter relationship conflict tied to a morning coffee routine — with over 13,000 people on social media reacting to it and more than 2,000 sharing their very direct comments and ...