It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Amid broader market volatility, Computer Software industry participants like Microsoft (MSFT), Open Text (OTEX) and ACI Worldwide (ACIW) are set to gain from steady digital transformation and strong a ...

Zendesk also announces the Employee Service Suite, an intelligent solution that transforms employee service LAS VEGAS, /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered service, announced ...

To maintain seamless customer experiences, Chase explains their transition to a modern, always-on ecosystem that scales with customer demand.