Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

What brands need is a single dashboard that consolidates all marketplaces, warehouses and customer data in real time.

The companies that define the next decade may not be the ones that cling to their original sectors. They might be the ones ...

Chargebacks erode margins, increase processor scrutiny, and introduce friction. Learn about chargeback management best ...

Fraud and disputed transactions are banks’ toughest loyalty test, says Steve Durney, VP Partnerships & Alliances at Quavo, ...

A Redditor's local Walmart tossed what looked like perfectly good Christmas decorations into a dumpster along with their ...

Your app works beautifully. Users love the interface. Marketing is hitting targets. Then one morning, you wake up to angry ...

Indian-origin startup founders are facing a hard time with their companies right now. From being blackmailed to being defamed ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

“He explained that people return mattresses for all kinds of reasons. They bought a queen, but really needed a full, or they ...

Elias Igbinakenzua, CEO of Globus Bank, is steering the institution towards success with his compelling leadership and ...