Customer preferences must be the compass for innovation, and financial institutions must respond to changing needs and ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

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The study found 86% of decision-makers across a wide range of industries agree the phone is the most important outbound ...

Millions of potentially faulty cars and vans have never been checked, despite safety recalls, according to Auto Data Solutions (ADS). Dealers are being ...

Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently.

Learn what a CRM database is, key features to look for, benefits, and best practices to help you choose and optimize the right CRM for your business.

The study surveyed 719 decision-makers responsible for their company’s outbound call experience strategy, technology selection, and security. Its findings provide an update to the 2022 study and ...

The new Teams Phone Extensibility will allow organizations to get the best of their Teams platform by integrating it with ...

Discover the best personal CRM tools to manage your relationships and boost productivity effortlessly. Compare and explore your options today.