Are we solving problems fast and treating customers with respect? Technology: Are systems and automation delivering fair ...

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The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Kalshi announced Monday that the CFTC-regulated exchange and prediction market company has enhanced and strengthened its game ...

The software company SAP successfully leveraged AI tools to begin selling to the small and medium enterprises (SMEs) market, ...

Churn is not the result of a single catastrophic event. It is the culmination of a series of frustrating, value-draining ...

The Wisconsin BBB says consumers should be aware of fake customer support accounts when posting on social media.

Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

Finding a no-fee business savings account can help your business profit more. In addition to monthly maintenance fees, ...

Matt Leitz, founder of BotBuilders, knows what it is like to start a business and try to figure out technology.

This purchase order is a follow on from a November 2024 $3.5 million order ...

At the end of the day,” says John Tomblin, president and co-founder of Data Titan, “we must remember technology is built for ...