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Intel's new CEO said the company had fallen short of expectations recently and asked for customer feedback in his first ...

Customer preferences must be the compass for innovation, and financial institutions must respond to changing needs and ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

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Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

In less than five years, bespoke trailer manufacturer Robuk Engineering has grown from a three-man team to a staff of close ...

A Barclays customer was disappointed after being told her son couldn't transfer money due to a security measure. The ...

Amazon India is expanding its Amazon Fresh grocery service to over 170 cities in India. The service offers a wide range of ...