When considering customer success software, a smooth and effective implementation is crucial. Here is how to achieve optimal ...

If you want to scale revenue from your existing customer base, you need to proactively identify and remove friction points ...

CX programs need to leverage more advanced quantitative analytics to drive action, increase financial impact, and prepare for ...

In today’s competitive market, customer loyalty is no longer guaranteed. Research shows that 70% of consumers worldwide have ...

Just Credit Union, Shrewsbury-based not-for-profit savings and loans co-operative, has been presented with the ‘Member ...

Data is the modern business world’s lifeblood, informing decisions and shaping strategies that keep companies competitive.

CallMiner Outreach combines industry-leading conversation intelligence with innovative customer feedback capabilities to improve customer satisfaction, loyalty and retention.

The shift to remote work demands new productivity metrics focused on results, trust, and innovation. Traditional office ...

The traditional approach to gauging loyalty often relies on RFV—recency, frequency, and lifetime value. While these metrics ...

As technology evolves and customer expectations soar, traditional metrics no longer capture the nuances of modern customer interactions. By embracing holistic measurement and leveraging advanced ...

Agentic AI's potential for improving customer satisfaction and streamlining workflows is bolstering its appeal in customer ...

PrimeRx, a leading provider of pharmacy management technology, proudly announces that it has been awarded the Silver Stevie Award in the Customer Center Category at the 19th annual Stevie Awards for ...