In this regard, Adobe is following the lead of Salesforce, which dominates the customer relationship management software ...

Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

The best CRM software for small businesses combines affordability, scalability, and customer management. These are ZDNET's ...

These not only have an adverse impact on the operational efficiencies but also on the customer experiences. Water and waste management company, Veolia India, set out to address these challenges as ...

Human beings, with all that they bring to this complex relationship between the interrelated parts of the system, will make ...

When considering customer success software, a smooth and effective implementation is crucial. Here is how to achieve optimal ...

State regulators announced the launch of a general investigation into the operations of a refuse collection service following ...

No matter how excellent your products or customer service are, complaints are inevitable in any e-commerce business. How you ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and Teknowledge, a global company providing expert ...

The digital transformation that is currently underway, as well as the critical role that data plays in the financial services ...

Chennai-based Shriram Group and South Africa headquatered Sanlam plan to collectively invest about Rs 200 crore in their new ...