AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

Yet few companies have come to terms with the implications of that idea for their marketing management. Oldsmobile, for example, enjoyed outstanding brand equity with many customers through the 1980s.

Solidroad, an artificial intelligence startup that promises to solve one of customer service’s most persistent problems, has raised $6.5 million in seed funding to expand its platform that ...

The department went out to tender for a customer relationship management (CRM) system in April 2025, worth up to £1bn excluding VAT, as well as a contact centre as a service (CCaS) provider, with ...