Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

Being Customer Zero drives three critical transformations: product transformation, product integration and product confidence ...

Developing ways to measure your customers’ success and happiness with your business is key to maintaining their loyalty and ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

Dell Technologies Inc. (NYSE:DELL) is one of the 20 undervalued momentum stocks that are taking off. On June 26, Morgan Stanley’s Erik Woodring reiterated his Buy rating on Dell Technologies, ...

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

Managing customer support can feel like juggling too many balls at once. As businesses grow, their support systems often ...