Customer expectations change all the time, and local businesses feel this pressure more than ever in a digital-first world.

Collision repair’s future “will be decided by who connects the deepest,” he wrote in one post. “Efficiency and AI are powerful … but human connection, elevated soft skills — listening with empathy, ...

The Studio Art and Arts Management combined degree is for artists who want to create and lead. Students strengthen their studio practice while learning to manage and promote the arts. Graduates are ...

Michael Jordan, a petty, passive-aggressive ironman who generally tried to play 82 regular-season games (out of pride) during his career in an era of the NBA where players did not nearly have to move ...

Rocket CRM has announced the deployment of a new automation framework within its Customer Relationship Management (CRM) platform. The update introduces deeper process automation, refined data ...

CRMs offer a lot of benefits, but you get the most out of them by matching the tool to the job. In this article, we lay out the benefits and point out some top contenders. TechRepublic Get the web's ...

Your customer calls support frustrated about a billing issue. Two hours later, your sales team emails them about upgrading their plan. That’s not the kind of customer experience you want to provide.

Once a promising but mostly supportive tool, artificial intelligence now stands at the center of how businesses manage and interpret customer data. Its capabilities are reshaping industries, enabling ...

Supply chains have typically been quiet enablers, optimized for cost, consistency, and scale. But in today’s volatile world, supply chains must no longer be designed solely for efficiency; they must ...

TI INSIDE Online is the main source of information for those who want to know more about trends and innovations in technology and business in the digital world. Its coverage includes news and analysis ...

ABSTRACT: This paper explores the critical factors influencing Supply Chain Performance (SCP) through the lens of four key variables including Logistics Performance, Integrated Information Systems ...