Tension: We pride ourselves on rational consumer choices while loyalty programs exploit our psychological aversion to waste.

Getty Image American Airlines has been at the heart of some online debates for quite some time now. Oftentimes, many fliers ...

Many e-commerce businesses adopt complex loyalty programs to keep customers around, but these strategies don’t always perform as well in today’s market. Instead, making authentic connections is now ...

HTS powers billions in travel and travel fintech sales annually and serves more than 400 million credit card customers across ...

Many loyalty programs collect detailed purchase histories and preferences, and increasingly use algorithms to offer targeted ...

Retailers are using AI to quietly do the heavy lifting in the background, matching people with the right products, content ...

CFO Thacker said, “excluding subscribers generated from the highest level of promotions in Q2 '23, our year-over-year ...

Crypto casino bonuses are shrinking in 2026. Here’s why operators are cutting back, and what players get instead.

Prediction market Kalshi is putting a new VIP program in place called "Kalshi Platinum" that gives super users merch and ...

Leading teams in 2025 didn't chase quick wins; they invested in human-centric design, clean data, and iterative innovation to deliver measurable outcomes.

Grist reports gas stations like Wawa and Sheetz are evolving into EV charging hubs, turning downtime into profitable foot ...

When Bernard Acoca was CEO of El Pollo Loco, his wife asked him what was next. In his head, the executive had a pretty clear ...