The rapid acceleration of ecommerce means the traditional customer journey is no longer linear. There are several ...

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase. It provides a detailed view of the customer’s shopping process, helping ...

While today’s AI is more sophisticated than yesterday’s chatbots, the core customer experience challenge remains the same: ...

To better serve their customer base and more effectively acquire new customers, organizations need to delve into the details of individual interactions to understand the relationship between each ...

To drive sustainable growth, brands must shift from isolated transactions to lasting customer relationships. This requires a ...

RIYADH, Saudi Arabia, Feb. 10, 2025 (GLOBE NEWSWIRE) -- Leading customer engagement platform, Unifonic, which enables businesses to engage with customers across their lifecycle journey ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

RIYADH, Saudi Arabia, Feb. 10, 2025 (GLOBE NEWSWIRE) -- Leading customer engagement platform, Unifonic, which enables businesses to engage with customers across their lifecycle journey, and AI-powered ...

Leading customer engagement platform, Unifonic, which enables businesses to engage with customers across their lifecycle journey, and AI-powered customer experience management (CXM) platform Lucidya ...

As McKinsey highlights a significant shift in how artificial intelligence will be used in the future, Verizon Communications Inc. VZ launched AI Connect during its fourth quarter conference call ...