Observe launches VoiceAI agents to automate customer call centers with realistic, humanlike voices that don’t interrupt
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Consumers spent 15 billion hours waiting to make service complaints: Report
Indian consumers spent over 15 billion hours on hold last year despite the increasing use of AI chatbots in customer service.
'Hello? still there?': Indians spent 15 billion hours on hold last year despite AI boom
Indian consumers are increasingly relying on AI chatbots for essential services, yet they still spend a staggering 15 billion ...
Rediff Money4d
Indian Consumers Waste 15 Billion Hours on Customer Service Wait Times
A new report reveals Indian consumers spent 15 billion hours waiting for customer service in 2024, despite AI advancements.
Indian consumers spent over 15 billion hours in 2024 waiting to lodge complaints: Report
Indian consumers spent over 15 billion hours last year waiting to lodge customer service complaints, said ServiceNow Customer ...
Silicon Republic1d
The future of CX is happening now
Organisations that seize the opportunity to innovate will not only stay ahead of the curve but will also set new benchmarks ...
Business Line4d
Indian consumers spent 15 billion hours waiting to make customer service complaint in 2024: Report
The ServiceNow Customer Experience report analysed ... caused by siloed systems and limited visibility into the customer journey and adds to customer disappointment," the report pointed out.
Le Lézard4d
Splitit Unveils First Fully Embedded White-Label Installment Solution for Shopify Merchants
Splitit, a global leader in credit card-linked payment installments, announces the launch of its new fully Embedded Shopify App - Splitit Card Installments. This new app provides merchants with an all ...