Leah Jackson is the forward-thinking, innovative group director of commerce strategy at GroupM. In her role, Jackson ...

Maria Bashkevich, head of marketing at Uplatform, said: “We created this guide to make things clear and actionable for operators who want to take their player journey to the next level. A new ...

MENSAH\xa0The conversation was serious yet refreshing. I sat across from a senior regulator who had requested a meeting to discuss an issue that was plaguing the Banking Industry – “the high attrition ...

Microsoft Chief Partner Officer and CVP Nicole Dezen talks company’s 50th anniversary, AI, Copilot, security and more.

Parshv Gala professional uniqueness stems from an MS in Information Technology from the School of Computer Science at ...

A-la-carte services that can be bought by travelers without-increasing the base cost, e.g. luggage allowance, in-flight meals ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Modern consumers expect personalized experiences, and businesses striving to meet these expectations are turning to ...

Murugasu, U. and Subbarao, A. (2025) Customizing Customer Experience: A Systematic Review of Digital Personality in Telecommunications. Open Journal of Business and Management, 13, 1449-1479. doi: ...

The United Kingdom river cruise market is witnessing significant growth and is poised to reach a market value of USD 1007.03 ...

Churn is not the result of a single catastrophic event. It is the culmination of a series of frustrating, value-draining ...