Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...

As businesses grapple with evolving customer expectations and the rapid advancement of AI, the need for customer service ...

The new Audio LLM capabilities are designed to address the growing demand for high-quality voice interactions in scenarios that prioritize customer service and lead acquisition. From retail and ...

GPTBots.ai, a leading enterprise-grade AI platform, has announced the launch of its latest Audio LLM capabilities, setting a new standard for real-time, voice-driven AI interactions. This update ...

Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest ...

AI agents can learn, add context and identify sentiment, says Luke Willemse, sales and marketing manager at Decisioneering.

Suppose an AI assistant fails to answer a question about current events or provides outdated information in a critical situation. This scenario, while increasingly rare, reflects the importance of ...

In this business technologies news, Confluent and Databricks integrate real-time data streaming and analytics, enabling AI ...

Owain is the CRM Editor at TechRadar. He spends his time getting hands on with CRM platforms, interviewing key players from across the industry, researching the CRM market, and attending industry ...

Technology isn''t just about making life more convenient-it''s about solving real-world problems, transforming industries, ...

A Connecticut business that has been drawing customers for 68 years has closed with “great sadness.” “After 68 years, it’s ...