How can effective record-keeping and analysis help businesses unlock the hidden value within their consumer conversations?

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Businesses are doubling down on AI investments, recognizing AI’s ability to revolutionize customer engagement and service ...

Learn how operationalizing voice of the customer data in real-time improves frontline performance, customer satisfaction, and ...

Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

The micro-interactions you have with waiters, takeout delivery people and grocery store cashiers have more meaning than you realize.

Amdocs exec says banks that embrace Agentic AI early stand to gain a competitive edge, while those that hesitate risk being ...

Generative AI is not without its challenges. As brands embrace hyper-personalization, they must navigate the tightrope of data privacy and security.

The widespread adoption of Artificial Intelligence (AI) in business has rapidly transformed it from a niche technology into a ...

In this edition of TechTalk, Rohit Nichani, President & Chief Growth Officer, Encora, delves into the impact of ...

With the Artificial Intelligence (AI) taking the futuristic approach to simplify many works whether in information technology ...