1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

Portland-based Sturdy.ai, a startup whose platform uses AI to analyze customer communications across multiple channels to ...

The shift toward a unified customer lifecycle can’t be done at a surface, optics-only level. A cross-department meeting or ...

By teaming up with established payment technology partners, businesses foster dynamic relationships that create a virtuous ...

How to scale a practical strategy for managing reviews and brand presence that can apply to 10s of sites or hundreds of ...

CAMPBELL, Calif., April 02, 2025--8x8, Inc. (NASDAQ: EGHT) announces 8x8 JourneyIQ, giving businesses the ability to track, predict, and optimize every step of the customer journey ...

Glia, the leader in customer interaction technology, today announced Glia Virtual Assistant (GVA) Learning 360, a first-of-its-kind AI solution that learns how a contact center's best agents would ...

The rapid advancement of AI presents unprecedented opportunities, but it also requires careful attention to how trust is ...

Global announced the launch of its AI-powered chatbot service, designed to elevate customer interaction and improve operational ...

The path of least resistance is always the one your customer will take. And if that path doesn’t lead through your business, ...

Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.