What’s the difference between CRM and FSM? Learn how CRM manages customer relationships while FSM optimizes field service operations.

The integration of quantum computing into financial markets is ushering in a new era of precision in dynamic pricing and customer relationship management (CRM). Harsh Pachori explores how quantum ...

"What is one effective strategy for using technology to maintain customer loyalty while rapidly scaling your business?" Here ...

AI is accelerating the evolution of customer relationship management (CRM), with agentic AI ... the most efficient use of human expertise. For example, Fluss envisions an AI orchestration layer ...

AI agents are transforming business with smart automation, despite challenges like trust and workforce impact.

There is a growing level of frustration and disappointment in customer experience (CX) satisfaction throughout the market—just ask any friend, family member, or coworker, and it quickly becomes clear ...

Marketing is evolving faster than ever, and automation is at the heart of this transformation. As businesses strive to stay ...

This "service-as-a-software" model makes professional-grade services accessible and affordable to a much wider audience.

Businesses are shifting toward omnichannel customer engagement, where interactions seamlessly transition across SMS, WhatsApp ...

Consumers today are more concerned about data privacy than ever before. Frequent data breaches and strict regulations like ...

Compare affordable POS software and hardware solutions and get tips for choosing tools with integrated payment processing and ...

Braze's decelerating revenue and margin pressure from its OfferFit deal raise concerns in a weak economy. See why BRZE stock ...