It’s often said that accounting is the language of business—and that language is typically numbers and data. But for some ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

AI flops when brands build for customers instead of with them. The best AI customer experience design happens when AI solves ...

Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

When people think of customer reviews, they often focus on leaving negative feedback if something goes wrong. However, it’s ...

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...