Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

Honda Marine has been awarded the 2024 Customer Satisfaction Index Award for excellence in customer satisfaction for outboard ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

AI flops when brands build for customers instead of with them. The best AI customer experience design happens when AI solves ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

The Robust Design method, also called the Taguchi Method, pioneered by Dr. Genichi Taguchi, greatly improves engineering ...

When people think of customer reviews, they often focus on leaving negative feedback if something goes wrong. However, it’s ...