Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

Honda Marine has been awarded the 2024 Customer Satisfaction Index Award for excellence in customer satisfaction for outboard ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...

When done safely and securely, automated inbound engagement can provide significant benefits for pharmaceutical companies.

When people think of customer reviews, they often focus on leaving negative feedback if something goes wrong. However, it’s ...

No-code platforms can offer the ability to surface business insights, but their true value lies in enabling action.

The Robust Design method, also called the Taguchi Method, pioneered by Dr. Genichi Taguchi, greatly improves engineering ...

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...