Walt Disney World is leveraging guest feedback and data analytics to refine and enhance the visitor experience, company ...

The overall customer experience is the key aspect that distinguishes a company from its competitors, irrespective of the ...

Industry leaders converge to explore technology-driven strategies for enhancing customer experiences BANGALORE, India, March ...

“We stood up a new team called the customer experience team — what we call the CX team,” said Vice President of Customer Experience and Commercial Strategy Chelsea Filley. “That team’s ...

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Brompton Technology is expanding its Customer Services team as part of its ongoing commitment to providing exceptional ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is ...

Bradford-based Advanced Supply Chain (ASC), part of Reconomy, has appointed Karen Gibson as key account director to support ...

After serving for nearly 18 months as the Department of Defense’s first-ever customer experience officer in the Office of the ...

The Golden Arches’ new team replaces its customer experience unit and includes three cohorts dedicated to chicken, beef and beverage/dessert.